Payment Policy

Introduction

Welcome to Flotm. We are committed to providing a secure, convenient, and reliable payment experience for every customer. This Payment Policy explains the payment methods we accept, how payments are processed, and the security measures we use to protect your personal and financial information when purchasing premium Office Tables and Office Chairs from our online store.

By placing an order with Flotm, you agree to the terms outlined in this Payment Policy.

Accepted Payment Methods

For your convenience, Flotm accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

All payments must be successfully authorized and verified before an order can be processed and shipped.

Secure Payment Processing

Your privacy and security are our top priorities. All transactions completed through the Flotm website are protected using SSL (Secure Socket Layer) encryption, ensuring that your payment information is securely transmitted.

We partner with trusted payment providers that comply with industry-standard security practices. Flotm does not store your complete credit or debit card information on our servers.

Payment Authorization and Verification

Every order is subject to payment authorization and verification by your payment provider.

To help prevent unauthorized transactions and protect our customers, additional verification may occasionally be required. Orders that cannot be successfully verified may be delayed or canceled.

Order Confirmation

After your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.

If you do not receive your confirmation email, please check your spam or junk folder. If you still cannot locate it, please contact our customer support team for assistance.

Pricing and Currency

All prices displayed on the Flotm website are listed in United States Dollars (USD).

Any applicable taxes, discounts, shipping charges, or additional fees will be clearly displayed during checkout before your payment is completed.

Failed or Declined Payments

A payment may be declined for several reasons, including:

• Incorrect payment information
• Expired payment card
• Insufficient funds
• Bank authorization restrictions
• Payment verification issues

If your payment is declined, please verify your payment details, try another accepted payment method, or contact your bank or payment provider for assistance.

Refund Processing

If a refund is approved in accordance with our Return & Refund Policy, it will be issued to the original payment method used for the purchase.

Approved refunds are processed within 1–2 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Fraud Prevention

To protect both our customers and our business, Flotm actively monitors transactions for suspicious or fraudulent activity.

We reserve the right to delay, refuse, or cancel any order if fraudulent activity is suspected or if payment verification cannot be completed. Additional information or documentation may be requested when necessary.

Customer Support

If you have any questions regarding payments, billing, refunds, or this Payment Policy, please contact us.

Flotm Customer Support

Phone: +1 970 544 9501

Email: support@flotm.com

Address:
220 S Mill St
Aspen, CO 81611
United States

Business Hours:
Monday–Friday
9:00 AM–7:00 PM (USA Time)

Thank you for choosing Flotm. We appreciate your trust and are committed to providing a secure, transparent, and hassle-free payment experience every time you shop with us.