Welcome to Flotm! We specialize in premium Office Tables and Office Chairs designed to create comfortable, productive, and stylish workspaces. Our goal is to provide high-quality office furniture, secure online shopping, fast delivery, and exceptional customer service. Below are answers to the questions our customers ask most frequently.

Products

What products does Flotm offer?

Flotm offers premium Office Tables and Office Chairs crafted with quality materials, modern designs, and durable construction. Our furniture is designed to improve comfort, organization, and productivity in both home and professional office environments.

Where can I find product dimensions and specifications?

Detailed product dimensions, materials, weight capacity, and specifications are available on each product page. If you need additional information before purchasing, our customer support team is happy to assist you.

Shipping & Delivery

Do you offer free shipping?

Yes. Flotm offers free shipping on eligible orders throughout the United States.

Where does Flotm ship?

Currently, Flotm ships only within the United States.

How long does order processing take?

Orders are processed within 1–2 business days after payment has been successfully authorized and verified.

How long does shipping take?

After processing, most orders are delivered within 5–7 business days, depending on your location and the shipping carrier.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor your package throughout delivery.

Can I change or cancel my order?

Yes. If your order has not yet entered processing or shipping, please contact our customer support team immediately. We will do our best to accommodate your request.

Payment & Security

What payment methods does Flotm accept?

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is my payment information secure?

Absolutely. Flotm uses SSL (Secure Socket Layer) encryption and trusted payment gateways to safeguard your personal and financial information during every transaction.

Returns & Refunds

What is your return policy?

We offer a 14-day return policy. Eligible items may be returned within 14 days of delivery, provided they meet the conditions outlined in our Return & Refund Policy.

How long does refund processing take?

Approved refunds are processed to the original payment method within 1–2 business days. Depending on your financial institution, additional processing time may be required before the refund appears in your account.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact our customer support team immediately with your order number and photos of the item. We will work quickly to resolve the issue.

Order & Shipping Issues

What should I do if my package is delayed?

Shipping delays may occasionally occur due to weather conditions, holidays, or carrier-related issues. If your package is delayed beyond the estimated delivery timeframe, please contact us for assistance.

What if my package is lost?

If your package appears lost or tracking information has stopped updating for an extended period, please contact Flotm. We will coordinate with the shipping carrier to investigate and help resolve the issue.

I did not receive my order confirmation email. What should I do?

Please check your spam or junk email folder first. If you still cannot find your confirmation email, contact our support team and we will verify your order details.

Customer Support

How quickly does Flotm respond to customer inquiries?

Our customer support team responds to all customer inquiries within 1 business day during our regular business hours.

How can I contact Flotm?

Phone: +1 970 544 9501

Email: support@flotm.com

Address:
220 S Mill St
Aspen, CO 81611
United States

Business Hours:
Monday–Friday
9:00 AM–7:00 PM (USA Time)

Why Choose Flotm?

Flotm is committed to providing premium Office Tables and Office Chairs that combine quality craftsmanship, modern design, comfort, and long-lasting durability. We offer secure payment options, free U.S. shipping on eligible orders, fast order processing, reliable delivery, and responsive customer support. When you choose Flotm, you can shop with confidence knowing that your satisfaction and product quality are always our highest priorities.